Refund policy

📦 Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✅ Return Eligibility

To be eligible for a return, your item must be:

  • Unused and unworn
  • In its original packaging with tags
  • Accompanied by proof of purchase

🔄 How to Start a Return

To initiate a return, please contact us at:

  • Email: info@ailmlondon.com
  • Or via our website live chat (bottom right corner)
  • Or through our Contact Us page

Once your request is approved, we will provide detailed return instructions.

⚠️ Items sent back without prior approval will not be accepted.

📍 Return Location

Returns are processed through our international fulfilment network.
The exact return address will be provided after your return request is approved.

💰 Return Shipping Costs

We do not charge any restocking fees.

Return shipping costs are the responsibility of the customer, except in cases where the item is:

  • Defective
  • Damaged
  • Incorrect

For approved returns, we may arrange the return shipping on your behalf.
The applicable return shipping fee will be deducted from your refund once processed:

  • United Kingdom: £5
  • International: £10

🏷 Sale Items

  • Sale items are eligible for return within 7 days of delivery
  • Items marked as Final Sale are not eligible for return unless they are defective or incorrect

🔁 Exchanges

The fastest way to exchange an item is to return your original item and place a new order once the return is approved.

🇪🇺 EU 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must still meet the return conditions outlined above.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method within 10 business days
  • Processing time may vary depending on your bank or payment provider

If more than 15 business days have passed since approval, please contact us at info@ailmlondon.com .